Your local, WA support desk

Having a reliable and effective IT team available to come to your school when you need them ensures your technology, devices and infrastructure is always running smoothly, problems can be fixed quickly and effectively and you get a friendly face that can talk you through any problems you may be having.

We pride ourselves on operating a WA based support desk, where you have access to named technicians as opposed to an anonymous call centre environment.

The support desk is backed up with a ticketing system in which you and anyone at your school can submit, view and manage tickets via our online support portal or by simply sending an email.

The support desk can act as the first port of call and in most cases can be resolved remotely saving you time and money. If for any reason an engineer is required onsite the support desk will schedule for a date and time that is suitable for you.

Your support. Your way

We offer a range of payment and plan options that suit your school and IT needs. Choose prepaid support, scheduled support or ad-hock support for when you need it from a reliable team.

Ad Hoc Support

A pay-as-you go support service for once-off IT support issues. This is perfect if you do not want to commit to a monthly contract, and only pay for the services you need.

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Prepaid Support

We offer a range of prepaid support hours’ packages that allow you to pre-pay for support at a significantly discounted hourly rate. With this option, you’ll enjoy better control over your budget, reduce the need for individual invoices, while also receiving priority service for regular or ad hoc support.

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Scheduled Support

If you require a regular onsite technical presence, we can deliver a fully scalable onsite support service that is tailored to the individual needs of your school.

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Comprehensive IT support for your school

When it comes to IT, our support staff have years of experience, and understand the importance and urgency of keeping your school’s technology up and running. Your learning resources, processes, personal data and daily routines depend on reliable, integrated and fully functioning IT infrastructure.

Solutions I.T. provides a range of support services for your school:

Onsite Managed Support

At Solutions IT, we regularly work closely with school staff and IT departments to provide on-site IT management and services. We are reliable, experienced and a friendly face for when you need us.

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Support Desk

The Solutions IT support desk can act as the first port of call for any IT problems your school has, and in most cases, enables problems to be be resolved remotely, saving you time and money.

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Remote Monitoring and Maintenance

With remote monitoring and support tools, we can oversee various workstations simultaneously. This allows us to resolve IT issues faster with minimal disruption to your productivity.

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Why Solutions IT?

Best Value

We work to minimise costs and maximise ROI.

Proven Track Record

Established in 1999, Solutions I.T. has extensive experience working in Government, education and SME markets

Your Solution

Our unique approach means we look at your strategic requirements, both today and in the future, and make sure that the technology fits with your medium to long term objectives.

Let’s get started!

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Or give us a call: (08) 6241 2550

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