Amity Health is a not for profit organisation that has delivered a range of healthcare services to rural and remote areas of the Great Southern for over 20 years.
The organisation is a long-term partner of Solutions IT and has grown considerably since they first became a client. From a standalone practice in the heart of Albany, the organisation now has 6 locations and over 60 staff, 20 of which are based remotely.
“Having a mix of onsite and remote support has allowed us to keep costs down. We don’t always need someone onsite and it’s great to get a quick fix to an issue remotely via the helpdesk when needed. However, due to our complex organisational needs, having a real person who knows our systems, someone who can also help us plan, is very valuable to us too. We get the best of both”, says Sian Bushell, Office Manager.
In 2015, the office in Albany moved premises to accommodate their growth. Being a trusted partner, Solutions IT was a critical part of the planning phase. Sian recalls, “we were out of the old premises on the Friday, and fully operational, running clinics at the new building on the Monday morning. Our IT systems are critical to our operation so we were delighted with how smooth the transition was”.
In late 2017, now with 5 remote locations, Amity Health needed a better way to access and manage their email and shared files, “our account manager Stuart suggested we migrate our email to ‘the cloud’ to offer a better experience to our remote users”. The staff were using a remote connector to access their emails and were finding it clunky and slow.
Solutions IT migrated their accounts to Office365 which freed up their server and gave a faster and more enhanced experience to their remote users.
“The next phase to this project is to use OneDrive to store all our shared documents. This will help with version control and enable our remote users to access documents when and where they need to. What is also appealing about Office365 is being a not-for- profit organisation, the license fees are heavily reduced and this means we will experience savings for years to come.”
“We are very happy with our support package. Solutions IT knows our organisation, they are our own IT department. They keep our organisation protected and efficient. No matter the need, they will always try to find the solution!”