Identity Management (IdM) is the process of controlling information about a user from initiation to termination across a number of platforms, in a simple and cost-effective way. Such information includes detail that authenticates the identity of a user, and information that describes information and actions they are authorized to access and/or perform across multiple platforms. IdM workflows can influence all activities of a user and can propagate name changes, security levels and ultimately the user’s digital identity.
Like most schools, St Mark’s Anglican School works with a large number of systems and prior to IdM, tasks such as multiple account creations, provisioning of home directories and email set up, account termination were a manual exercise, per user. Each system then had to be manually updated if there was a change to a user’s details or security level. This was cumbersome, and a drain on the school’s ICT Team so they looked to Solutions IT to simplify the process to create a cost-effective solution.
As part of the IdM project, Solutions IT designed and built a business rules driven solution that allowed St Mark’s to automate processes that control a user’s identity. The solutions leveraged Microsoft’s identity management server (MIM 2016), a platform that allowed the school to control user’s profile across multiple systems from a central area.
The Results & Benefits
Not only has IdM been beneficial to manage staff and student users, but the school can also manage their parent portal using part of the MIM offering. Parent users can reset their passwords easily using a self-service automated process created by Solutions IT. Parents simply click on a link when they forget their password and an email will automatically be sent to them to allow the parent to reset their password. There is no impact on the ICT team.
“Solutions IT were great to work with in configuring the system and working with us to achieve our desired outcomes” Mark Dodd, IT Manager, St Mark’s Anglican.