Digital Transformation (DX) is not on the horizon. It’s here, and it’s already making an impact on a growing range of industries. Organizations that want to stay in business can no longer afford to pretend DX is a trend. It is fast becoming the norm for organizations of all sizes. Today’s customers are digitally savvy and require instant everything. Any organization that doesn’t offer digital solutions risks losing business to the competition.
According to a recent IDC report, “One-third of the top 20 firms in industry segments will be disrupted by new competitors within five years,” meaning it’s a case of “transform or perish.” The importance of DX initiatives for business success is clear, yet IDC predicts that, by 2018, “70 percent of siloed digital transformation initiatives will ultimately fail because of insufficient collaboration, integration, sourcing or project management.”
DX will transform the customer experience and, in the process, every company vying to serve those customers. Which is why organizations need to be proactive in every step of their DX strategy. But crucial to any successful DX initiative is ensuring every employee has the right tools at their fingertips to deliver a remarkable customer experience with every interaction.
THREE KEY OBJECTIVES OF DIGITAL TRANSFORMATION
- Enabling workers to be mobile and productive
…means putting flexible systems in place to enable every end user to work effectively and in a manner that suits their needs, whether they’re in a traditional office, a group-work social space, on the road, or working from home
- Streamlining internal operations
…leverages advanced technology solutions such as virtualization to provide better system uptime, allow more IT flexibility, and enable better hardware utilizatio
3. Ensuring seamless collaboration
…is a crucial component of DX, giving local and remote workers ready access to the tools and technologies they need in order to do their jobs from start to finish
To achieve these objectives, organisations must develop and execute the right DX strategy. They need to create an environment that empowers the entire workforce to better serve the customer at every opportunity. They then need to provision that workforce with the devices they need to improve the flexibility, capability, and productivity of each and every user across the organisation, and Solutions IT can help with such a strategy.