Investing in managed IT services is critical to your company’s success as you need your equipment to operate efficiently and effectively. If you fail to keep up with updates, back-ups, patches, etc., you run the risk of underperforming hardware or infected software. All of this can be costly, which is why you need the right partner in IT service management.
Solutions I.T. specialises in providing comprehensive IT support services. As a team, our combined experience and broad skill range of “all things technologies”, allows us to understand your current organisational needs, and sort out your present and future requirements. We always tell you our honest opinion, so you’ll be in the best position to make informed decisions. Get in touch with us today for a quote or for more information regarding our IT managed services.
When it comes to IT, our support staff have years of experience, and understand the importance and urgency of keeping your systems up and running. Your organisation’s operational processes, personal data and daily routines depend on reliable, integrated and fully functioning IT infrastructure. Our ICT strategy has a full backup system and a service level agreements in place.
Solutions I.T. provides a range of managed support services:
The support desk can act as the first port of call, and in most cases, can be resolved remotely, saving you time and money. If for any reason an engineer is required onsite, the support desk will schedule a date and time suitable for you.
We offer a range of prepaid support hours’ packages that allow you to pre-pay for support at a significantly discounted hourly rate. With this option, you’ll enjoy better control over your budget, reduce the need for individual invoices, while also receiving priority service for regular or ad hoc support.
If you require a regular onsite technical presence, we can deliver a fully scalable onsite support service that is tailored to the individual needs of your organisation.
A pay-as-you go support service for once-off IT support issues. This is perfect if you do not want to commit to a monthly contract, and only pay for the services you need.
In today’s economy, it doesn’t always make sense to keep a full-time IT employee on the payroll if your needs don’t warrant it. We can work with your existing IT departments as an additional resource when needed.
With remote monitoring and support tools, we can oversee various workstations simultaneously. This allows us to resolve IT issues faster with minimal disruption to your productivity.
Our team of engineers and support staff have numerous years’ combined experience working on a wide variety of IT infrastructures – from small-scale networks to infrastructures involving thousands of devices.
Regardless of the size of your department or organisation – we’ll provide a robust and secure way of managing your IT environment, significantly cutting the cost of running your internal systems.
We have a proven track record when it comes to managed support services. Contact us today for a quote.