Pre-paid IT Support.

Affordable and easy to budget.

Investing in managed IT services is critical to your company’s success as you need your equipment to operate efficiently and effectively. If you fail to keep up with updates, back-ups, patches, etc., you run the risk of underperforming hardware or infected software. All of this can be costly, which is why you need the right partner in IT service management.

Affordable IT support for when you need it

Solutions IT offers a range of Prepaid support hours packages giving organisations the ability to pre-pay for support at a significantly discounted hourly rate.  This allows you to better control budgets, reduce the need for individual invoices whilst providing you with priority service for regular or ad hoc support.

How does prepaid

Support work?

You will be invoiced for each block of Prepaid hours in advance.  Once your prepaid hours have been purchased you can begin using them.  General guildlines of how prepaid hours work are as follows:

Using Hours

Each time you engage us to do work for you either remotely or onsite we will fill in a ticket in our Job system detailing the work completed and how many hours were used.  Hours will then be deducted from your prepaid balance.

On a regular basis you will be sent a report of hours used.

When you are nearly out of hours we will notify you at which point you can elect to buy more hours.

Comprehensive managed IT support services

When it comes to IT, our support staff have years of experience, and understand the importance and urgency of keeping your systems up and running. Your organisation’s operational processes, personal data and daily routines depend on reliable, integrated and fully functioning IT infrastructure. Our ICT strategy has a full backup system and a service level agreements in place.

With our IT infrastructure consulting services, we’ll ensure that you make informed decisions on your IT infrastructure. Solutions I.T. provides a range of managed support services:

Onsite Managed Support

In today’s economy, it doesn’t always make sense to keep a full-time IT employee on the payroll if your needs don’t warrant it. We can work with your existing IT departments as an additional resource when needed.

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Support Desk

The support desk can act as the first port of call, and in most cases, can be resolved remotely, saving you time and money. If for any reason an engineer is required onsite, the support desk will schedule a date and time suitable for you.

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Remote Monitoring and Maintenance

With remote monitoring and support tools, we can oversee various workstations simultaneously. This allows us to resolve IT issues faster with minimal disruption to your productivity.

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Why Solutions IT?

Best Value

We work to minimise costs and maximise ROI.

Proven Track Record

Established in 1999, Solutions I.T. has extensive experience working in Government, education and SME markets

Your Solution

Our unique approach means we look at your strategic requirements, both today and in the future, and make sure that the technology fits with your medium to long term objectives.

Let’s get started!

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Or give us a call: (08) 6241 2550

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