Support Desk

We pride ourselves on operating a WA based support desk, where you have access to named technicians as opposed to an anonymous call centre environment. The support desk is backed up with a ticketing system in which customers can submit, view and manage tickets via our online support portal or by simply sending an email.

 

The support desk can act as the first port of call and in most cases can be resolved remotely saving your organisation time and money. If for any reason an engineer is required onsite the support desk will schedule for a date and time that is suitable for you.



  • Best value - We work to minimise costs and maximise ROI
  • Proven track record – Established in 1999 Solutions IT has extensive experience working in Government, Education and SME markets
  • Your solution – Solutions IT unique approach looks at your strategic requirements both today and in the future and makes sure that the technology fits with your wider long term objectives